Social Media Marketing Essay Example Pdf - Free Essay Example

A critical discussion on social media marketing and what makes a successful social media strategy Introduction The term social media can be defined as â€Å"Many online tools that allow people with similar interests to share information, learn from others, or network in an open process. The information found on these sites is commonly referred to as ‘user-generated content, which means anyone is able to post with minimal restrictions or oversight.† (Wilson, 2010) There has been a huge explosion in business social media marketing, used to engage effectively with consumers and as such, there is a lot of research and literature on the impact of social media on organisations. This has been brought about by the remarkable increase in the progression and adaptation of technology, demanding that businesses rethink their digital marketing strategies. The aim of this essay is to critically review social media marketing and to analyse the reasons behind its success. The essay further aims to discuss the models and frameworks that support successful social media strategies for organisations, both large and small. This essay offers a platform that would enable the reader to understand the need for this research and also provides a background about recent developments both in the industry and in research circles with respect to social media branding. The rapid development of technology, and the reach of such technologies at affordable costs, have revolutionised the ways in which businesses operate today. The Internet is being used by millions of people at this very moment; therefore these technologies have led to a paradigm shift in the way that communication happens. Business reputation and presence in a market is more driven by ‘social media. (Tuten, 2008) It can also be noted that the shift and focus on social m edia has been drastic and many businesses have been caught off-guard. However, the use of social media has created opportunities for online marketers to engage with customers who they wouldnt otherwise have been able to reach using traditional marketing methods. This reach though, has posed many challenges to businesses that have viewed social media like any other traditional media, such as magazine or television, thus causing wider gaps rather than bringing them closer to the customers (Qualman, 2012). On the contrary, it can be said that more and more retailers and business are becoming increasingly aware of social media and are waiting to exploit the potential that it offers (Olivas-Lujan, 2013). Background Social Media is a relatively new form of marketing that just about every business today is at least aware of, if not already utilising it in some form or another. The global fixation with social media, or social networking as its often referred to, can be easily compared to the hysteria of the Internet revolution in the 1990s. As reported by Mangold and Faulds (2009), this marketing medium differentiates from the traditional communication channels in terms of reach, frequency and immediacy, with the most obvious difference being user-generated content. Business Investment It is perhaps not surprising why businesses across the world are investing in this new form of communication to reach their consumers and stakeholders. Searching on the term ‘social media sites or ‘social networking on any Internet search engine brings up dozens of networks including the popular Facebook, Twitter, LinkedIn, Instagram, and YouTube – the list appears endless. Expenditure on social media by businesses is on the rise. A recent study by the IAB (Internet Advertising Bureau) shows that in the first half of 2014 in the UK alone, there has been a rise of 53% in the spend on social media by businesses, with a total contribution of  £242.5 million (Somerville, 2014). Another study by IAB on FMGC sector, consisting of more than 4500 survey responses and 800 interviews, showed that 90% of customers would use social media to refer the brands to peers, four in five customers would buy products that have good social media coverage and 83% would be willing to try products that are popular in social media (Anon, 2012). Consumer Choice and Motivation A research study conducted by Mass Relevance that provides a social media curation platform to clients found that 59% of consumers will more likely trust a brand that has presence in social media and 64% of the consumers interviewed have already made purchases based on social media presence and reviews (Chaney, 2012). Appendix 1 shows the social media advertising effects on consumers (Source: Neilsen Survey: Anon, 2012) A study for Harvard Business Review by Edelman (2010) discusses how the Internet and social marketing has changed not only the way businesses operate but also how consumers choose their products. It takes the reader through the funnel metaphor that was previously being used by marketers to understand how consumers select their products and how this has moved to a more open-ended approach whereby consumers no longer follow a methodical approach of selecting products. It stresses how important it is for brands to connect with consumers and it also studied the consumers decisions across five different industries, namely automobile, skincare, insurance, mobile telecommunications and electronics, across three different continents. Based on the results of the study, it proposed a four-stage model that focuses on todays consumers using social media for advocating products and also purchasing based on the reviews and backing received. The research takes the reader through the entire customer journey and informs businesses what they should not focus energy and resources on. Providing statistical information about various surveys enables organisations to identify the key areas they should concentrate on in order to build a solid brand image online. From the above, it can be understood that social media has a profound impact on consumer choice in terms of brand and product selection and that it is key to engage effectively with customers. There is a lot of literature that discusses social media impact on consumers and why businesses should engage with customers, exploiting social media to provide value added etc. The main aim of this essay is to look into various key researches in this area and to provide an overview of effective social media marketing strategies for businesses. 2.1 Social Media Strategy While social media has its benefits, it is important that businesses are acutely aware of their own social media strategies. One faux-pas might prove to be detrimental to brand image and performance. For example, an indepth study conducted by BusinessWeek (2009) discusses social media hype and the disadvantages it may have on a business. For instance, the potential risks social media marketing poses if employees waste their time on social networking sites instead of on productive tasks in the interests of the organisation. It also forewarns of blunders that could have a profound negative impact on the business itself. This statement is supported by providing evidence in the study that many social media campaigns fail and it sites the example of one such campaign by Saatchi Saatchis campaign for Toyota Matrix, which led to a lawsuit of $10 million (Groth, 2011). If this happens with a small and medium enterprise, it may reap havoc on the business. The study by BusinessWee k (2009) also says that it is hard to quantify the outcomes that social media creates, such as trust and loyalty. Hence it is important to have a good and well thought out social media strategy tailored to the organisations needs. For example, selecting which social networking sites to subscribe to and what kind of content should be posted, and how frequently, are a key areas of a social media strategy. One global organisation that appears to have mastered its social media strategy is car manufacturer, Ford. In a recent case study the researcher explains how Ford has included the key success elements in its strategy including customised posts, user connectivity through tone of voice and perhaps most importantly, a social media team that reads and responds to every single comment made by followers (Ratcliff, 2014). However, it is worth noting that Ford has worked out what works for its own business, and this exact strategy may not necessarily drive the same achievement for different organisations. Social media is not the responsibility of one single person within the organisation, rather a collective responsibility of all employees. Social media policies and ‘etiquette guidelines need to be developed and strictly adhered to, in order to prevent the risk of employees wasting time and also to clearly define who owns the communication/conversation, the level of transparency in communications, the tone and frequency of messages, building trusting and long-lasting customer relationships etc. The social media strategy should also specifically define the outcomes, the ways in which to measure these outcomes and the total spend on social media activities along with dedicated resources. For a social media strategy to work, it is important that the communication is two-way and that customer opinion is valued. Similarly, it is pivotal to integrate social media marketing with the overall online marketing strategy and share contents with the user s in a social media-friendly ‘pressroom. Effective collaboration and providing value content plays a major role in determining the success of a social media marketing strategy (Evans, 2010). A good social media marketing model should be adopted in order to target the right customers, engage with them, constantly work towards attracting more potential customers and building a good brand image. Figure 2 (Appendix) depicts a three-phased approach in the social media marketing model. Firstly, customers need to be understood from what they perceive about the brand and also their networks. Secondly, the key influencers are analysed to assess what interests customers. The third and final phase is engagement and interaction with the customers. This model gives a broad overview of the social media engagement phases. There are various models in vogue today and each model can work well for a specific business or sector. Depending on the requirements of the business, it is esse ntial to work on a model that would add value to the business and also act as a powerful tool to facilitate the achievement of social media goals for the business. Social media marketing model should be aligned to the social media strategy of the business. Return on Investment Drury (2008) discusses how marketers of various industries and businesses can effectively engage in social media marketing. The paper gives a fairly comprehensive view on what social media is and the role of marketing within it. It discusses how social media can be monetised by the marketers and the researcher talks about how marketing is no longer one-dimensional and it is therefore essential for businesses to engage with consumers to build stronger and lasting relationships. It also suggests that the key to a successful relationship would be to provide consumers with tailor-made promotions and messages that would bring various elements together to reach a larger percentage of the audience. The researcher does however state that it is essential for businesses to benchmark success and to effectively measure return on investment (ROI), otherwise it could become very challenging and difficult to drive growth. Measuring ROI can however be challenging. A recent white paper by Adobe revealed that 88% of the marketers surveyed didnt feel they could truly quantify the success of their social media efforts (Adobe Digital Index, 2012). Some logical starting points would be to use metric tools, measure interactions such as ‘likes and ‘shares and measure traffic to the sites (Burg, 2013). 3.0 Conclusion There is a lot of literature on various aspects including, but not limited to, the effects of social media on small and medium scale enterprises, identification of skill gaps in social media with specific emphasis to certain industries, general studies on implementation challenges, perception of social media on businesses, and barriers to adaptation of social media by businesses etc. Each researcher, however, talks about the importance of measuring the success of the social media activities on the business to enable further growth. They also discuss the importance of being able to fully understand the paradigm shift and having to constantly engage in effective ways of using social media and how any mistakes might jeopardise the business, its image and the reputation that has been built. References Adobe Digital Index (2012) Why Marketers arent giving social the credit it deserves, [Online], Available: https://success.adobe.com/assets/en/downloads/whitepaper/13926_digital_index_social_report.pdf[15 May 2014]. Anon (2012) ‘State of the Media: The Social Media Report, Neilsen, pp. 17-18. Burg, N. (2013) How To Measure Your Social Media Return On Investment, [Online], Available:https://www.forbes.com/sites/capitalonespark/2013/04/25/how-to-measure-your-social-media-return-on-investment/ [10 May 2014]. BusinessWeek (2009) Beware Social Media Snake Oil, [Online], Available:https://scaledinnovation.com/innovation/publications/2009-12-busweek.pdf [10 May 2014]. Chaney, P. (2012) Brands should use social media to engage consumers, amplify messages and promote trust, Digital intelligence today, [Online], Available:https://digitalintelligencetoday.com/brands-should-use-social-media-to-engage-consumers-amplify-messages-and-promote-trust-survey-says/ [10 May 2014]. Drury, G. (2008) ‘Opinion Piece: Social Media: Should marketers engage and how can it be done effectively?, Journal of Direct, Data and Digital Marketing Practice, Vol. 9, p. 274-277. Edelman, D.C. (2010) Branding in the digital age: Youre spending your money in all the wrong places, Harvard Business Review, [Online], Available:https://hbr.org/2010/12/branding-in-the-digital-age-youre-spending-your-money-in-all-the-wrong-places/ar/1 [15 May 2014] Evans, L. (2010): Social Media Marketing: Strategies for engaging in Facebook, Twitter and other Social Media, USA, Que, pp.129-187. Groth, A. (2011) Business Insider: Toyota And Its Ad Agency Are Sued For $10 Million Over A Creepy Publicity Stunt, [Online], Available:https://www.businessinsider.com/toyota-saatchi-and-saatchi-10-million-sued-2011-9#ixzz31m6xt11x [15 May 2014]. IAB UK (2013) IAB Social Media Effectiveness Research, [Online], Available:https://www.iabuk.net/research/library/iab-social-media-effectiveness-research [10 May 2014]. Mangold, W.G., Faulds, D.J. (2009) ‘Social Media: The New Hybrid Element of the Promotion Mix Business Horizons, p.357. Olivas-Lujan, M.R. (2013) ‘Social Media in Strategic Marketing, Emerald Group Publishing Limited Qualman, E. (2012) Socialnomics: How social media transforms the way we live and do business, 2nd Edition, New Jersey: John Wiley Sons. Ratcliff, C. (2014) Why is Fords social media strategy so good?, [Online], Available: https://econsultancy.com/blog/64701-why-is-ford-s-social-media-strategy-so-good#i.1hg85cdq0eeios [10 May 2014]. Somerville, D. (2014): 18 Digital Marketing Trends you may not have heard about, [Online], Available:https://www.freshegg.co.uk/blog/18-digital-marketing-trends-for-2014 [10 May 2014]. Tuten, T.L. (2008) Advertising 2.0: Social Media Marketing in a Web 2.0 World, USA: Greenwood Publishing Group. Wilson, S. (2010): Social Media and Small Business Marketing, USA: University Business Printing and Press

Julius Caesar s Young Life - Free Essay Example

Julius Caesar was not Romes first emperor , but his name still reins as it is a name that is remembered by the world to this day. Julius is a an exceptional role model in leadership. Throughout his fifty-six years of life, he has accomplished an astronomical amount of achievements, one of them is becoming the dictator of Rome. The four main milestones are his early life, becoming political, the civil war, and when he became the dictator of Rome. It was said that son of Gaius and Aurelia Caesar, Julius, was born on July 12 or 13 on the year 100 BC in Subura, Rome. Julius had some advantages over his peers growing up. His dad gained moderate political success and the Caesar family had a long line of noble history, which inturned had the Caesar family form some entitlement to some traditional and or sacred privileges no other experiences on a daily basis. Despite the privileges he had growing up, he still had a normal education. Once he completed school, at the age of 25 he was abducted by Cicilian pirates in the Aegean sea. The pirates asked for a ransom of 20 talents of silver (approximately 620 kg of silver, or $600,000 in todays silver values), Caesar laughed at their faces. They didnt know who they had captured, he said, and demanded that they ask for 50 (1550 kg of silver, or $1,500,000), because 20 talents was simply not enough. Of Course they took his significant upgrade of an offer. It took Caesars associates about 3 8 days to gather the money and take it to the pirates. Meanwhile Caesar was left alone with two servants and a trusted individual to guard him. Caesar refused to cower and treated the ones responsible for maintaining supervision on him as if they were his own subordinance. He went as far as demanding that no one shall talk whenever he decided to sleep. To keep himself occupied, Caesar would write and make his poetry. He would often recite it to the pirates. Caesar also participated in games and exercises with the pirates, generally acting as if he wasnt a prisoner, but rather, their leader. The pirate quickly learned to respect Caesar and let him do more or less what he wanted on the island and ships. Even though Caesar was friendly to the pirates he announced to them that once the ransom was paid he would hunt them down and have them crucified. Once Caesar was released, the first thing he did was gather up some people to form a small fleet for his retaliation. The pirates did not take his threats seriously, so they chose to stay making it easy for Caesar to find them one more. Once he found them he took his 50 talents back, along with their belonging of the spoils that they could find on all of the ships. Caesar showed some leniency and cut their throats instead. That act alone shows compassion and mercy to not only his enemies, but also those who follow him in footsteps. It show that even though you have bad blood, there will always be respect especially with your enemies. Becoming Political Caesar was elected military tribune and, his wife Pompeia, a wealthy Optimate granddaughter of the Emperor Sulla. Rising now in prominence in Rome, Caesar had enough prestige to effectively support Gnaeus Pompeius (later known as Pompey the Great) for a generalship. During this time frame he established a friendship with Marcus Licinius Crassus, the wealthiest man in Rome. it is thought that Crassus helped fund Caesars campaign in becoming Chief Priest (Pontifex Maximus) which he won in 63 BCE. he was elected a praetor in 62 BCE (lower than a councilman). Not long after, Julius Caesar form the first triumvirate. A triumvirate is a informal alliance between three leaders. In this case it was Gaius Julius Caesar, Gnaeus Pompeius Magnus (Pompey the Great), and Marcus Licinius Crassus between the years 60 BCE- 53 BCE. Whether one looks to the unification of Sparta and Athens against the Persians in the 5th century BCE or the allied forces of the Triple Entente in World War I, nations an d individuals even former enemies have sought assistance for one reason or another to overcome a common foe. Ancient Rome was no different. The brink of being in a civil war and an unstable Republic brought three superiors to set their differences aside and comfrom into an alliance and dominate the Roman government, to the point where they were controlling the elections for nearly a decade. One of the three would eventually rise above the other two and become dictator of Rome. His name was Julius Caesar. However that would be years down the road. The Roman Empire was so that each member of the triumvirate took charge of a province. Pompey was in charge of modern day Spain to modern day Southern modern day France. Julius Caesar was in charge of modern day Italy to modern day Croatia. Crassus was in charge of modern day Bulgaria to the other side of the Black Sea. Crassus was also in charge of the Army. In 53 BCE Crassus was in the battle of Carrhae and he was defeated by the Parthians. His death symbolized the death of the first triumvirate. Following these events a civil war sparked betwee n Pompey and Caesar lasting 4 years 3 months and 7 days (Jan 10, 49 BCE March 17, 45 BCE). Dictatorship After winning the Roman Civil war in 45 BCE he declared himself dictator, for a couple of months to give Rome time to reconstruct. After the time came he wanted to extend his throne. He managed to extend his rule for a year. Once the year mark hit, he basically said, since ive been dictator for this long might as well make me dictator for life. That made the Roman Republic controversial. The Romans believed in the republic and not a king. No only were the citizens mad at this decision, but politicians were especially fearful. They thought that Caesar had a plan to overthrow the Senate and make the Roman Republic a totalitarian government. In fear of losing control of the government, they senators took it upon themselves to assassinate the dictator of the Roman Republic by stabbing him 23 adjacent to the Pompey Theatre. Unfortunately Julius Caesar died on March 15 on the year 44 BCE. The significance of his name is still prevalent in 2018 as it was back in 44 BCE. not only were his ac complishments uniquely conquered, but it took great courage to foresee them. Works Cited: https://www.ancient.eu/First_Triumvirate/ https://web.archive.org/web/20170402081306/https://piavindex.wordpress.com/2017 https://www.bbc.co.uk/history/historic_figures/caesar_julius.shtml https://www.britannica.com/biography/Julius-Caesar-Roman-ruler /04/01/caesar-courage-and-charisma/ https://www.livius.org/articles/person/caesar/ https://www.vroma.org/~bmcmanus/caesar.html